FREQUENTLY ASKED QUESTIONS
1. Are you licensed, insured, and bonded?
Yes, we carry comprehensive pet care insurance to ensure that you, your pets, and your property are fully protected. This commitment to being insured gives you peace of mind knowing that we operate with professionalism and accountability in every interaction
4. What happens if there’s bad weather?
We walk in most weather conditions but prioritize your pet’s safety. In extreme weather, we’ll adjust the visit to include indoor play and care as needed. Read more about our Weather Policy here.
7. Can I request the same dog walker or pet sitter each time?
While we aim to assign a primary dog walker and pet sitter, another trusted team member may step in if needed. Our team-based approach ensures uninterrupted service, flexibility for last-minute changes, and familiarity with your pet's routine among our professional, trained caregivers.
10. Are your team members background-checked?
Yes, all of our pet care team members undergo thorough background checks, as well as reference verifications and training to ensure they are trustworthy and capable of providing high-quality care.
2. Which hours are you available?
We provide services from 7 a.m. to 9 p.m., Monday through Sunday. Overnight pet sitting services are from 9 p.m to 7 a.m. Requests outside of 9 a.m. to 5 p.m. are considered after-hours and may include a surcharge.
5. Do I need to provide keys to my home?
Yes, we require all clients to provide a lockbox with a backup key on the property, even if you have a coded entry system. This ensures seamless access in case of power or battery failure.
8. What happens if my pet sitter or walker is unavailable?
This is one of the key advantages of working with a company like ours, where a reliable, trained team is always on hand. You’ll never have to worry about last-minute cancellations or gaps in service. In the rare event that your assigned pet sitter or walker is unavailable, a trained and trusted team member will step in.
11. What is your process for onboarding new clients?
We start by gathering important information about your pet’s needs, routines, and preferences, and discuss your specific service requirements. Then we schedule an initial consultation to meet you and your pet, and discuss Afterward, you’ll receive a customized service plan and access to our communication platform for real-time updates.
3. What is your cancellation policy?
We require at least 48 hours’ notice for regular dog walking visits, two weeks’ notice for pet sitting, overnight services, and pet taxi services, and four week’ notice for holiday services. Late cancellations may result in full charges.
6. Do you provide discounts for recurring dog walking services?
Yes, we offer discounts for clients who book recurring dog walking services on a weekly basis. Check out our dog walking rates learn more about our pricing options.
9. Do you take aggressive or nervous dogs?
We carefully evaluate each pet's needs and temperament during an initial consultation. For nervous dogs, we require a minimum number of paid visits to build trust before scheduling pet sitting or overnight care. However, for the safety of our team, we cannot take on any dogs with a history of aggression, including biting or threatening behavior.
12. What happens if my pet needs medication during a visit?
Our team is trained in administering medications and can follow any specific instructions you provide. Whether it’s oral medications or topical treatments, your pet’s health is our top priority.